1. EMAILING SUPPORT: “INITIATING SUPPORT REQUESTS”
When encountering technical difficulties, it’s crucial to know the right channels for seeking assistance. To initiate a support request, please email help@abinnovations.com. Ensure the subject line specifies the issue at hand, including the name of the affected application or system, such as “Phone Line Malfunction” or “Adobe Creative Cloud Issue”
2. Priority level, Explanation of issue and Visual Aid
In the body of the email, provide essential details to expedite the resolution process. Start by mentioning the urgency of the matter and the number of users affected by the issue. For example, “This is an urgent matter affecting five users.” Specify your availability for a technician to reach out and assist you, mentioning a preferred time slot. Additionally, if possible, attach screenshots of any error messages encountered, as this will facilitate a quicker diagnosis and resolution of the problem.
3. Prompt Attention to Urgent Needs
For urgent matters, it’s advisable to email first and then follow up with a phone call to the office at 818-702-9201. This ensures that a ticket is promptly created for your issue and receives immediate attention from our support team.
By following these guidelines and providing clear and detailed information, you’ll help us streamline the support process and ensure a swift resolution to your technical issues. Thank you for your cooperation in keeping our operations running smoothly! Feel free to reach out with any further questions or concerns.
Thanks for reading!
Your ABI Tech team!
